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Daton
Daton
  • Daton Defined: From Web App Essentials to Advanced Integrations
  • Platform
    • Essentials
      • Billing
      • Integrate Facebook Ads on Daton
      • Integrate Shopify on Daton
      • Integrate Google Analytics on Daton
      • Access permissions for Daton
      • How to get started with Daton setup
      • Terminology in Daton
        • Source and Source_Table statuses
      • Various pages in Daton
    • Features
      • Navigating the pages in Daton
        • Notifications
        • Logs
        • Dashboard
        • My Account
        • Connectors
        • My Integrations
        • Integration Details
      • Templates
      • Account Management
        • My Account Page
      • Notifications
      • Monitoring
        • Logging and Log Retention
      • Manage Integrations
        • Handling Changes to Schema
        • Modifying an integration
      • Data
        • Handling Nested Data
        • Daton Metadata
        • Inserts, Updates, and Upserts
        • Data Type Mapping
        • Data Replication in Daton
          • Replication Fields
          • Replication Methods
            • Key-based Incremental Replication
      • Knowledge Base
        • What is ELT and how is it different from traditional ETL tools
          • Billing
      • Pipelines
        • Pipeline Jobs
        • Loading Behavior
      • Security
      • Feature Updates
        • Amazon Vendor Central
  • Connectors
    • Data Sources
      • Advertising
        • Adjust v1
        • Adjust v2
          • About Adjust v2 Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Adjust v2 with Daton
          • Schema Information
        • Amazon Ads
          • Release Notes
        • Amazon Attribution
          • Release Notes
        • Amazon Brand Metrics
          • About Amazon Brand Metrics
          • Essential Attributes and Supported Tables
          • How to Integrate Amazon Brand Metrics with Daton
          • Schema Infomation
        • Amazon DSP V1
          • Release Notes
        • Amazon DSP V2
        • Amazon Marketing Cloud (AMC)
        • Amazon Marketing Streams
          • About Amazon Marketing Streams Connector
          • Essential Attributes
          • How to Integrate Amazon Marketing Streams with Daton
          • Release Notes
        • Amazon Sponsored Brand Ads
          • Release Notes
        • Amazon Sponsored Display Ads
          • Release Notes
        • Amazon Sponsored Product Ads
          • Release Notes
        • Amazon Sponsored TV Ads
        • Bing Ads
          • Release Notes
        • Bol Ads
          • Release Notes
        • Facebook Ads
          • Release Notes
        • Google Ads
          • Release Notes
        • Google My Business
        • Google My Business v2
          • About Google My Business v2 Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Google Business Profile Account with Daton
          • Schema Information
        • Gorgias
        • Gorgias V2
        • HelpScout
        • HelpScout v2
          • About HelpScout Platform
          • Essential Attributes and Supported Tables
          • How to Integrate HelpScout with Daton
          • Schema Information
          • Release Notes
        • Outbrain
          • Release Notes
        • Outbrain v2
          • About Outbrain Platform
          • Essential Attributes & Supported Tables
          • How to Integrate Outbrain v2 with Daton
          • Schema Information
        • Pinterest v2
          • About Pinterest v2 Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Pinterest v2 with Daton
          • Schema Information
        • Rakuten
          • About Rakuten Connector
          • Essential Attributes
          • How to Integrate Rakuten with Daton
        • StackAdapt
          • About StackAdapt Platform
          • Essential Attributes and Supported Tables
          • How to Integrate StackAdapt with Daton
          • Schema Information
        • Typeform
          • About Typeform Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Typeform with Daton
          • Schema Information
        • Upscribe
          • Release Notes
        • Upscribe V2
          • About Upscribe Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Upscribe v2 with Daton
          • Schema Information
      • Analytics Platforms
        • Appsflyer
        • GA4
          • About Google Analytics Platform
          • Essential Attributes and Table Selection
          • How to Integrate GA4 with Daton
          • Schema Information
        • Google Analytics
          • Release Notes
        • Jungle Scout
        • Northbeam
          • About Northbeam Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Northbeam with Daton
          • Schema Information
        • Prodco Analytics
          • About Prodco Analytics Platform
          • Essential Attributes and Table Selection
          • How to Integrate Prodco Analytics Account with Daton
          • Schema Information
        • Rainforest
          • About Rainforest Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Rainforest Account with Daton
          • Schema Information
        • Sprout Social
          • About Sprout Social Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Sprout Social with Daton
          • Schema Information
        • Taboola
        • Taboola v2
          • About Taboola v2
          • Essential Attributes and Supported Tables
          • How to Integrate Taboola v2 with Daton
          • Schema Information
        • Edge by Ascential
      • Business
        • ClickUp
          • About ClickUp Connector
          • Essential Attributes and Supported Tables
          • How to Integrate ClickUp with Daton
          • Schema Information
        • Bubble
        • Pipedrive
          • About Pipedrive Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Pipedrive with Daton
          • Schema Information
        • Teamwork
          • About Teamwork Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Teamwork with Daton
          • Schema Information
        • Teamwork v2
          • About Teamwork Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Teamwork v2 with Daton
          • Schema Information
        • TikTok Business
          • About TikTok Business Connector
          • Essential Attributes and Supported Tables
          • How to Integrate TikTok Business with Daton
          • Schema Information
        • Unbounce v2
          • About Unbounce v2 Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Unbounce v2 with Daton
          • Schema Information
      • Call Center
        • Aircall
        • Callpage
        • JustCall
          • About JustCall Connector
          • Essential Attributes and Supported Tables
          • How to Integrate JustCall with Daton
          • Schema Information
      • Databases
        • Amazon Aurora MySQL
          • About Amazon Aurora Platform
          • Essential Attributes
          • How to Integrate Amazon Aurora with Daton
        • Amazon Redshift
          • About Amazon Redshift Platform
          • Essential Attributes
          • How to Integrate Amazon Redshift with Daton
        • GCP MySQL
          • About GCP MySQL Platform
          • Essential Attributes
          • How to Integrate GCP MySQL with Daton
        • GCP PostgreSQL
          • Setup Manual
        • Magento (DB)
          • About Magento Connector
          • Essential Attributes
          • How to Integrate Magento with Daton
        • MySQL
          • Release Notes
        • NetSuite
        • PostgreSQL
          • Release Notes
        • SQLServer
        • WooCommerce SQL
          • About WooCommerce SQL Platform
          • Essential Attributes
          • How to Integrate WooCommerce SQL with Daton
      • Daton Connector
        • Release Notes
      • Ecommerce Platforms
        • Amazon MWS
          • Release Notes
        • Amazon Selling Partner
          • All Report Types and Tables
          • Release Notes
        • Amazon Vendor Central
          • All Report Types and Tables
          • Real Time Reports
          • Daily Reports
          • Weekly Reports
          • Snapshot Reports
          • Monthly Reports
          • Raw Tables
          • Release Notes
        • Bigcommerce
        • BigCommerce v2
          • About BigCommerce Platform
          • Essential Attributes and Supported Tables
          • How to Integrate BigCommerce Account with Daton
          • Schema Information
          • Release Notes
        • Bol Retail v2
          • Release Notes
        • Capillary Martjack
          • Release Notes
        • Kaufland
          • About Kaufland Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Kaufland with Daton
          • Schema Information
        • Keepa
          • About Keepa Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Keepa with Daton
          • Schema Information
        • Lazada
        • Loopreturns
          • Release Notes
        • Magento
          • Release Notes
        • Magento 2 (APIs)
          • Release Notes
        • Mercado Libre
          • About Mercado Libre Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Mercado Libre with Daton
          • Schema Information
        • Shopify
          • Access tokens for Shopify
          • Release Notes
        • Shopify V2
        • Walmart
          • Release Notes
        • Walmart_v2
          • Release Notes
        • WooCommerce
      • Files
        • Amazon S3
          • Release Notes
        • Dropbox
          • Release Notes
        • Email Attachments
          • About Email Attachments Connector
          • Essential Attributes and Connector Guidelines
          • How to Integrate Email Attachments with Daton
        • Google Cloud Storage
          • Release Notes
        • Google Drive
        • Google Sheets
          • Release Notes
        • SFTP (SSH File Transfer Protocol)
      • OMS/WMS
        • Cin7
        • Goflow
          • About Goflow Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Goflow with Daton
          • Schema Information
        • Rippling
          • About Rippling Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Rippling with Daton
          • Schema Information
      • Payments
        • PayPal
          • About PayPal Connector
          • Essential Attributes and Supported Tables
          • How to Integrate PayPal with Daton
          • Schema Information
        • Razorpay
          • About Razorpay Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Razorpay with Daton
          • Schema Information
        • Razorpay v1
        • Stripe
      • Productivity Trackers
        • GitLab
          • Release Notes
        • Time Doctor
          • Release Notes
      • SaaS Integrations
        • Aftership
          • Release Notes
        • Aftership V2
        • Anvyl
        • Ascend
        • Awtomic
          • Release Notes
        • Braintree
          • About Braintree Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Braintree Account with Daton
          • Schema Information Braintree
        • Calendly
          • Release Notes
        • Calendly V2
        • Campaign Monitor
        • Capsule CRM
        • Chargebee
        • Freshworks CRM
        • Loop Subscription
        • Commission Junction
        • Constant Contact
        • Copper CRM
          • About Copper
          • Essential Attributes and Supported Tables
          • How to Integrate Copper Account with Daton
          • Schema Information
          • Release Notes
        • Criteo
        • Criteo Retail Media
        • Customer.io
        • DotDigital
        • dotdigital V2
        • Easyecom
        • EasyEcom V2
          • Release Notes
        • ePallet ERP
        • Etsy
        • Exchange Rates
          • About Exchange Rate Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Exchange Rates with Daton
          • Schema Information
          • Release Notes
        • Fairing (previously EnquireLabs)
          • Release Notes
        • FreshBooks
          • Release Notes
        • Freshdesk
          • Release Notes
        • Freshsales
          • Release Notes
        • Fulfil
        • Gladly
          • Release Notes
        • Google Search Console
          • Release Notes
        • HubSpot
          • Release Notes
        • HubSpot v2
          • About HubSpot v2 Connector
          • Essential Attributes and Supported Tables
          • How to Integrate HubSpot v2 with Daton
          • Schema Information
        • Impact
          • Release Notes
        • Infusionsoft (now Keap Max Classic)
          • About Infusionsoft Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Infusionsoft with Daton
          • Schema Information
        • Insightly
        • Intercom
          • Release Notes
        • Intercom V2
          • Release Notes
        • Outbrain V2 (Old)
          • Release Notes
        • Inventory Planner
        • Jira
        • JudgeMe
          • Release Notes
        • Kibo Commerce
        • Klaviyo
          • Release Notes
        • Klaviyo V2
          • Release Notes
        • Kustomer
        • LeadSquared CRM
        • LeadSquared V2
        • LinkedIn Ads
        • LiveChat
        • LoyaltyLion
        • MailChimp
          • Release Notes
        • MNTN
        • Monday
        • NewRelic
        • Okendo Reviews
          • About Okendo Reviews Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Okendo Reviews with Daton
          • Schema Information
        • Optimove
          • Release Notes
        • Pingdom
        • Pinterest
        • Pipedrive
        • PushEngage
        • Quickbase
        • QuickBooks
        • Quickbooks v2
          • About Quickbooks Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Quickbooks v2 with Daton
          • Schema Information
        • Re:amaze
        • ReCharge Payments
          • Release Notes
        • ReCharge Payments v1
          • Setup Manual
          • Schema Information
        • Recharge Payments V2
          • Setup Manual
          • Schema Information
        • Reviewmonitoring
          • Release Notes
        • Salsify
          • Release Notes
        • SendGrid
          • Release Notes
        • Shiphero
        • Shippo
        • Shiprocket
          • Release Notes
        • Shiprocket v2
          • About Shiprocket Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Shiprocket with Daton
          • Schema Information
        • Shipstation
          • Release Notes
        • Skubana
        • SkuVault
          • About SkuVault Connector
          • Essential Attributes and Supported Tables
          • How to Integrate SkuVault with Daton
          • Schema Information
        • Smartrr
        • Smartrr v2
          • About Smartrr Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Smartrr v2 with Daton
          • Schema Information
        • Stamped.io
          • About Stamped.io Platform
          • Essential Attributes and Supported Tables
          • How to Integrate Stamped.io with Daton
          • Schema Information
        • Stamped.io v1
        • Stay AI
        • Sticky.io
        • SugarCRM
          • Release Notes
        • Survey Monkey
        • Tune
        • Unbounce
        • Unicommerce
        • Unicommerce
          • About Unicommerce Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Unicommerce with Daton
          • Schema Information
          • Release Notes
        • When I Work
        • Xero
        • Xero V2
          • About Xero Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Xero V2 with Daton
          • Schema Information
        • Yahoo Gemini
        • Yotpo
        • Yotpo v2
          • About Yotpo Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Yotpo v2 with Daton
          • Schema Information
        • Zendesk Chat
        • Zendesk ETL
          • Release Notes
        • Zoho CRM
          • Release Notes
        • ZohoDesk
          • Release Notes
      • Surveys
        • Alchemer
          • About Alchemer Platform
          • Essential Attributes and Supported Tables Alchemer
          • How to Integrate Alchemer Account with Daton
          • Schema Information Alchemer
        • Fairing
          • About Fairing Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Fairing with Daton
          • Schema Information
        • Survicate
          • About Survicate Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Survicate with Daton
          • Schema Information
      • Shipping Platforms
        • 3PL Central
        • Byrd
        • Cin7
        • ClickPost
        • Dear
        • Easypost
        • Ohi
          • About Ohi Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Ohi with Daton
          • Schema Information
        • ShipBob
          • About ShipBob Connector
          • Essential Attributes and Supported Tables
          • How to Integrate ShipBob with Daton
          • Schema Information
      • Webhooks
    • Destinations
      • Amazon RDS PostgreSQL
        • Amazon RDS for PostgreSQL Integration with Daton
        • How to Set up RDS PostgreSQL Destination in Daton
      • Amazon RDS MySQL
        • About Integrating Amazon RDS for MySQL database with Daton
        • How to Set up RDS MySQL Destination in Daton
      • Amazon Redshift
        • Querying Daton created tables on RedShift
        • Release Notes
      • Amazon S3
        • Release Notes
      • Azure One Lake
        • About Azure One Lake as a connector in Daton
        • How to Set up an Azure One Lake Database for Integrating with Daton
        • How to Integrate your Azure One Lake Database as a Destination in Daton
      • Azure Data Lake Storage
        • About Azure Data Lake Storage as a connector in Daton
        • How to Set up an Azure Data Lake Storage for Integrating with Daton
        • How to Integrate Your Azure Data Lake Storage Database as a Destination in Daton
      • GCP PostgreSQL
        • About Google Cloud SQL for PostgreSQL Database with Daton
        • How to Set up GCP PostgreSQL Destination in Daton
      • Google BigQuery
        • Release Notes
      • GCS
      • MySQL
        • About Integrating MySQL with Daton
        • How to Set up a MySQL Database for Integrating with Daton
        • How to Set up Your MySQL Database as a Destination in Daton
      • Oracle Autonomous Data Warehouse
      • Snowflake
        • Release Notes
  • FAQs and Troubleshooting
    • Connector permissions and API Keys
      • Access tokens for Shopify
      • Amazon Ads Permissions
      • Where to find my Amazon MWS Merchant Token and Auth Token
      • How to create BigCommerce API Account and generate Client Id, Client Secret and Access tokens
      • How to create Client credentials for Bol Retail
      • How to create Developer application for Mercado Libre
      • How to create API Keys for SendGrid
      • Where to find API Keys for Freshsales
      • Where to find API Keys for Freshdesk
      • How to create REST API Keys for NewRelic
      • How to create API Keys for Chargebee
      • How to generate Access Token for Calendly
      • How to obtain Klaviyo API Key
      • Where to find API Keys for RazorPay
      • How to create API Keys for PushEngage
      • How to create Criteo API User and generate Client Id and Client Secret
      • How to find site-id/domain and create WooCommerce Consumer Key and Secret
    • Authentication Failure while connecting Database using SSH tunnel
    • Common Errors and Resolution
    • FAQs
      • How to get access to FB Ads Business Manager?
      • How to get access to Google Analytics?
      • Querying Daton created child tables for nested data
      • Google Analytics - FAQs
      • How does Lite Plan Work?
      • How do I upgrade my subscription?
      • How does loading behaviour impact billing?
      • What are the tables highlighted with the letter "F"?
      • Amazon Advertising FAQs
      • Amazon Business and Inventory Reports FAQs
      • Why don't I see my data?
      • How exactly do Business Reports work in Daton?
      • Steps to upload your own ASIN and SKU file in Amazon SP connectors
      • What are 'FATAL' and 'CANCELLED' report statuses in Amazon Selling Partner?
      • How to setup Google BigQuery Project
      • Amazon Selling Partner, Vendor Central - Access to resource denied error.
      • VendorSalesReportByManufacturing showing a FATAL report status?
      • How to Enable SSH Tunneling during a Database Source Authentication?
  • New Subscription Plans and Billing
    • Subscription Plans Overview
    • Find Your Perfect Data Integration Fit - Growth and Enterprise Plans Explored
    • Daton's Subscriptions Dashboard: Harness the Power of Your Data
    • How to Select and Subscribe to a Daton Subscription Plan?
    • Subscription Plan Upgrade and Downgrade
    • Changing Billing Cycle
  • Product Insights: Report, Roadmap, and Release Notes
    • Introduction to Product Insights
    • 2023 Recap and 2024 Roadmap
    • Release Notes
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On this page
  • Data Encryption
  • Encryption in transit
  • Connectors - Sources and Destinations
  • Permissions
  • Customer Data Retention
  • Solution infrastructure
  • Physical and environmental safeguards
  • Data Residency
  • Permissions
  • Company policies
  • Protocols and recommendations
  • Issue reporting and handling
  • Diagnostic Data Access
  • Questions?

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  1. Platform
  2. Features

Security

Security overview of Daton

Saras Analytics is dedicated to security and is concerned about the safety of you and your data. While connecting, extracting, and loading data from your data sources, Daton complies to industry-leading standards.

Contact support@sarasanalytics.com if you have any questions or comments.

Data Encryption

  • Daton’s web application enforces SSL to ensure communication remains secure.

  • All credentials used to access other systems (i.e., your database or a SaaS integration) are encrypted before Daton stores them.

  • Data is always encrypted in transit and at rest within the Daton environment. At rest, Daton uses AES-256 to encrypt data.

  • Daton offers several secure options for creating connections to integrations and destinations:

    • All plans include SSL/TLS, SSH tunnels, and IP whitelisting for integrations and destinations that support these features.

Encryption in transit

Daton application access

The Daton application enforces SSL to ensure all communication with Daton remains secure.

Connections that use verified SSL by default

For any connection using an HTTP API - for example, integrations like Salesforce or Facebook Ads, Daton will use SSL/TLS-based encryption by default.

This also applies to all supported Daton destinations including Redshift, BigQuery, and Snowflake destination support.

Connections to these integrations and destinations will attempt to use verified SSL by default.

Connections with configurable SSL options

For some integrations like a database hosted on your server - Daton may support configurable SSL. To use SSL with a database Daton supports, the database must be configured to support and allow SSL connections.

SSH tunnels

If a database you want to connect to Daton doesn’t support SSL connections or isn’t publicly accessible, you can use an SSH tunnel. The steps for setting up an SSH connection vary depending on where your database is hosted. Contact our support team by sending an email to support@sarasanalytics.com if you have questions.

Connectors - Sources and Destinations

  • Connections to customer's software-as-a-service (SaaS) platforms are encrypted through HTTPS.

  • Connections to customers' database sources and destinations support SSL encryption which is provided as an option to the user to select.

Permissions

  • Daton only requires READ permissions to your data sources. For data sources that by default grant permissions beyond read-only, Daton will never make use of those permissions.

  • Destinations - Daton requires the CREATE and MANAGE permissions. This permission allows Daton to CREATE a schema and perform DDL operations within your destination, CREATE tables within that schema, and WRITE to those tables. Daton is then able to READ only the data it has written.

Customer Data Retention

All customer data, besides what is needed for replicationi as listed in the paragraph below, is purged from Daton's system as soon as it is successfully written to the destination. In addition to files being purged as the last step of the load process, Object lifecycle management is also set to ensure that files do not stay longer than one day in our system. Retrieving schema information for sources that support custom columns – For all sources that have custom schema support, data is temporarily retrieved into the memory, purely for the purposes of schema determination. This data is cleared from memory upon the successful setup of a source integration.

Daton retains subsets of a customer's data that are required to provide and maintain Daton's solution. This only includes the following data:

  • Customer access keys - Daton retains customer database credentials and SaaS OAuth tokens to extract data and troubleshoot customer issues securely and continuously. These credentials are securely stored in a key management system (KMS). The key management system is backed by a hardware security module (HSM) that is managed by our cloud provider.

  • Customer metadata - Daton retains configuration details and data points (such as table and column names) for each connector so that this information can be shown to your organization in your Daton dashboard.

By default, we store that event data in a cloud storage service in one of the following locations:

  • the EU region (for destinations run in the EU region)

  • the US region (for all other destinations)

Solution infrastructure

Access to Daton production infrastructure is only allowed via hardened bastion hosts, which require an active account protected by MFA (multi-factor authentication) to authenticate. Further access to the environment and enforcement of least privilege is controlled by IAM (identity and access management) policies. Privileged actions taken from bastion host are captured in audit logs for review and anomalous behavior detection.

Physical and environmental safeguards

Physical and environmental security is handled entirely by our cloud service providers. Each of our cloud service providers provides an extensive list of compliance and regulatory assurances, including SOC 1/2-3, PCI-DSS, and ISO27001.

Cloud Provider

Reference Links

Google

AWS

Data Residency

Daton runs data connectors on servers in the United States (US), European Union (EU), United Kingdom (UK), and Singapore. You can select your preferred data processing location when configuring your destination. All connectors configured in a destination run in the destination's designated location. This means that in most cases, your data will not leave our region-specific servers during processing. For example, if you configure your destination to run in a EU region, your data will not leave the EU during processing.

Daton runs our services on Google Cloud Platform (GCP) and Amazon Web Services (AWS). The following table lists regions supported by Daton for each service provider:

GEOGRAPHY

GCP REGIONS

AWS REGIONS

US

N. Virginia Oregon

us-east-1 (N. Virginia) us-west-2 (Oregon)

UK

London

eu-west-2 (London)

EU

Frankfurt

eu-central-1 (Frankfurt)

Singapore

Singapore

Permissions

  • Only users of your organization registered within Daton have access to your organization's Daton dashboard.

  • Your organization's Daton Dashboard provides visibility into the status of each integration, metadata for each integration, and the ability to pause or delete the integration connection and run any on-demand sync operations.

  • Organization administrators can use the Daton dashboard to revoke an organization member's access at any point.

  • Organization administrators can request Daton’s support team to revoke an organization member's access at any point. These requests are fulfilled within 1 business day.

Company policies

  • Daton requires that all employees comply with security policies designed to keep all customer information safe, and address multiple security compliance standards, rules, and regulations.

  • Two-factor authentication and strong password controls are required for administrative access to systems.

  • Security policies and procedures are documented and reviewed on a regular basis.

  • Networks are strictly segregated according to security level. Modern, restrictive firewalls protect all connections between networks.

Protocols and recommendations

  • Create a dedicated user for Daton whenever possible. This applies to any integration or destination.

  • For database connections, utilize Daton's built-in support for SSH and SSL/TLS connections to encrypt data in transit.

  • For SaaS data, keep any credentials or sensitive information such as passwords, API keys or tokens, etc. secure.

  • If your database(s) or SaaS account(s) have been hacked, we recommend that you:

    1. Immediately recycle any credentials used to access your system or service,

    2. Generate new credentials, and

    3. Update the credentials for the appropriate integration(s) in Daton.

    Our team can help you remediate any data issues that might have occurred as a result of the breach.

Issue reporting and handling

To date, Daton has not experienced a breach in security of any kind. In the event of such an occurrence, Daton protocol is such that customers would be made aware as soon as the compromise is confirmed.

At Daton, we are committed to keeping our systems, data and product(s) secure. Despite the measures we take, security vulnerabilities will always be possible.

If you believe you’ve found a security vulnerability, please send it to us by emailing support@sarasanalytics.com. Please include the following details with your report:

    • Description of the location and potential impact of the vulnerability

    • A detailed description of the steps required to reproduce the vulnerability (POC scripts, screenshots, and compressed screen captures are all helpful to us)

Please make a good faith effort to avoid privacy violations as well as destruction, interruption, or segregation of services and/or data.

We will respond to your report within 5 business days of receipt and will attempt to keep you regularly informed of our progress toward resolving the vulnerability. If you have followed the above instructions, we will not take any legal action against you regarding the report.

Diagnostic Data Access

IMPORTANT: Daton cannot access your data without your approval.

When working on a support ticket, we may need to access your data to troubleshoot or fix your broken connector or destination. In that case, we will ask you to grant Daton access to your data for the next 30 days. You can allow or deny data access. If you grant us data access, you can revoke it at any moment before the 30-day diagnostic period has expired.

Questions?

We're always happy to help with any other questions you might have! Send us an email.

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Last updated 3 years ago

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See the , , and documentation for more detailed information.

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