# ZohoDesk

### Snapshot

| Features                        | Details          |
| ------------------------------- | ---------------- |
| Release Status                  | Released         |
| Source API Version              | v1               |
| Table Selection                 | Yes              |
| Column Selection                | Yes              |
| Edit Integration                | Yes              |
| Replication Type Selection      | No               |
| Authentication Parameters       | OAuth            |
| Replication Type                | Full Replication |
| Replication Key                 | Date             |
| Suggested Replication Frequency | 24 hrs           |

| Tables/APIs Supported |          |
| --------------------- | -------- |
| Agents                | Profiles |
| Roles                 | Teams    |
| Departments           | Tickets  |
| Tasks                 | Products |
| Contacts              | Accounts |

### Integrate ZohoDesk with Daton

1. Signin to Daton 
2. Select ZohoDesk from Integrations page
3. Provide Integration Name, Replication Frequency, and History. Integration name would be used in creating tables for the integration and cannot be changed later 
4. Provide ZohoDesk with the necessary permissions on the OAuth pop-up window by selecting "Okay".
5. Post successful authentication, you will be prompted to choose from the list of available tables
6. Then select all required fields for each table
7. Submit the integration

### Workflow

1. Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
2. Users would be able to edit/pause/re-activate/delete integration anytime
3. Users can view job status and process logs from the integration details page by clicking on the integration name from the active list

### ZohoDesk Data

**Agents**

Purpose: Gives the list of all “full-time” and “occasional” agents in organization.

Source API Documentation  <https://desk.zoho.com/DeskAPIDocument#Agents#Agents_Listagents>

Replication: Full Replication

Replication Key: NA

**Fields**

**Profiles**

Purpose: Gives the list of profiles in organization.

Source API Documentation  <https://desk.zoho.com/DeskAPIDocument#Profiles#Profiles_Listprofiles>

Replication: Full Replication

Replication Key: NA

**Fields**

**Roles**

Purpose: Gives the list of all different Roles present in organization.

Source API Documentation  <https://desk.zoho.com/DeskAPIDocument#Roles#Roles_Listroles>

Replication: Full Replication

Replication Key: NA

**Fields**

**Teams**

Purpose: Gives the list of all teams in organization.

Source API Documentation  <https://desk.zoho.com/DeskAPIDocument#Teams#Teams_Listteamsfromallassociateddepartments>

Replication: Full Replication

Replication Key: NA

**Fields**

**Departments**

Purpose: Gives the list of all departments in organization.

Source API Documentation  <https://desk.zoho.com/DeskAPIDocument#Departments#Departments_Listdepartments>

Replication: Full Replication

Replication Key: NA

**Fields**

**Tickets**

Purpose: Gives the list of all tickets in organization.

Source API Documentation  <https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets>

Replication: Full Replication

Replication Key: NA

**Fields**

**Tasks**

Purpose: Gives the list of all tasks in organization.

Source API Documentation  <https://desk.zoho.com/DeskAPIDocument#Tasks#Tasks_Listtasks>

Replication: Full Replication

Replication Key: NA

**Fields**

**Products**

Purpose: Gives the list of all products from your helpdesk

Source API Documentation  <https://desk.zoho.com/DeskAPIDocument#Products#Products_Listproducts>

Replication: Full Replication

Replication Key: NA

**Fields**