ZohoDesk

ZohoDesk ETL connector for data replication

Snapshot

Features	Details
Release Status	Released
Source API Version	v1
Table Selection	Yes
Column Selection	Yes
Edit Integration	Yes
Replication Type Selection	No
Authentication Parameters	OAuth
Replication Type	Full Replication
Replication Key	Date
Suggested Replication Frequency	24 hrs

Tables/APIs Supported
Agents	Profiles
Roles	Teams
Departments	Tickets
Tasks	Products
Contacts	Accounts

Integrate ZohoDesk with Daton

1. Signin to Daton

2. Select ZohoDesk from Integrations page

3. Provide Integration Name, Replication Frequency, and History. Integration name would be used in creating tables for the integration and cannot be changed later

4. Provide ZohoDesk with the necessary permissions on the OAuth pop-up window by selecting "Okay".

5. Post successful authentication, you will be prompted to choose from the list of available tables

6. Then select all required fields for each table

7. Submit the integration

Workflow

1. Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse

2. Users would be able to edit/pause/re-activate/delete integration anytime

3. Users can view job status and process logs from the integration details page by clicking on the integration name from the active list

ZohoDesk Data

Agents

Purpose: Gives the list of all “full-time” and “occasional” agents in organization.

Source API Documentation https://desk.zoho.com/DeskAPIDocument#Agents#Agents_Listagents

Replication: Full Replication

Replication Key: NA

Fields

Profiles

Purpose: Gives the list of profiles in organization.

Source API Documentation https://desk.zoho.com/DeskAPIDocument#Profiles#Profiles_Listprofiles

Replication: Full Replication

Replication Key: NA

Fields

Roles

Purpose: Gives the list of all different Roles present in organization.

Source API Documentation https://desk.zoho.com/DeskAPIDocument#Roles#Roles_Listroles

Replication: Full Replication

Replication Key: NA

Fields

Teams

Purpose: Gives the list of all teams in organization.

Source API Documentation https://desk.zoho.com/DeskAPIDocument#Teams#Teams_Listteamsfromallassociateddepartments

Replication: Full Replication

Replication Key: NA

Fields

Departments

Purpose: Gives the list of all departments in organization.

Source API Documentation https://desk.zoho.com/DeskAPIDocument#Departments#Departments_Listdepartments

Replication: Full Replication

Replication Key: NA

Fields

Tickets

Purpose: Gives the list of all tickets in organization.

Source API Documentation https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets

Replication: Full Replication

Replication Key: NA

Fields

Tasks

Purpose: Gives the list of all tasks in organization.

Source API Documentation https://desk.zoho.com/DeskAPIDocument#Tasks#Tasks_Listtasks

Replication: Full Replication

Replication Key: NA

Fields

Products

Purpose: Gives the list of all products from your helpdesk

Source API Documentation https://desk.zoho.com/DeskAPIDocument#Products#Products_Listproducts

Replication: Full Replication

Replication Key: NA

Fields