Last updated
Last updated
Generate Freshdesk API Key for Daton
Read more on Where to find Freshdesk API Keys
Signin to Daton
Select FreshDesk from Integrations page
Provide Integration Name, Replication Frequency, and History. Integration name would be used in creating tables for the integration and cannot be changed later
Provide FreshDesk Subdomain and API Key to authorize Daton to periodically extract data from FreshDesk
Post successful authentication, you will be prompted to choose from the list of available tables
Then select all required fields for each table
Submit the integration
Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
Users would be able to edit/pause/re-activate/delete integration anytime
Users can view job status and process logs from the integration details page by clicking on the integration name from the active list
Agents
Purpose: Gives the list of all “full-time” and “occasional” agents in organization.
Replication: Full Replication
Replication Key: NA
Fields
Roles
Purpose: Gives the list of all the various roles created in the organization.
Replication: Full Replication
Replication Key: NA
Fields
Groups
Purpose: Groups table contains all the details about various groups present.
Replication: Full Replication
Replication Key: NA
Fields
Companies
Purpose: Companies table consists of details about various companies in contact with you.
Replication: Full Replication
Replication Key: NA
Fields
Contacts
Purpose: Groups table contains all the details about various groups present.
Replication: Key-Based Replication
Replication Key: updated_since
Fields
Tickets
Purpose: This table contains details about various tickets raised.
Replication: Key-Based Replication
Replication Key: updated_since
Fields
Source API Documentation
Source API Documentation
Source API Documentation
Source API Documentation
Source API Documentation
Source API Documentation