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          • About Pinterest v2 Connector
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          • About StackAdapt Platform
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          • About Typeform Connector
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          • Release Notes
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          • About Upscribe Platform
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          • About Google Analytics Platform
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          • About Northbeam Platform
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        • Prodco Analytics
          • About Prodco Analytics Platform
          • Essential Attributes and Table Selection
          • How to Integrate Prodco Analytics Account with Daton
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        • Rainforest
          • About Rainforest Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Rainforest Account with Daton
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        • Sprout Social
          • About Sprout Social Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Sprout Social with Daton
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        • Taboola
        • Taboola v2
          • About Taboola v2
          • Essential Attributes and Supported Tables
          • How to Integrate Taboola v2 with Daton
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        • Edge by Ascential
      • Business
        • ClickUp
          • About ClickUp Connector
          • Essential Attributes and Supported Tables
          • How to Integrate ClickUp with Daton
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        • Bubble
        • Pipedrive
          • About Pipedrive Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Pipedrive with Daton
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        • Teamwork
          • About Teamwork Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Teamwork with Daton
          • Schema Information
        • Teamwork v2
          • About Teamwork Connector
          • Essential Attributes and Supported Tables
          • How to Integrate Teamwork v2 with Daton
          • Schema Information
        • TikTok Business
          • About TikTok Business Connector
          • Essential Attributes and Supported Tables
          • How to Integrate TikTok Business with Daton
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        • Unbounce v2
          • About Unbounce v2 Connector
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      • Call Center
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          • About JustCall Connector
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      • Databases
        • Amazon Aurora MySQL
          • About Amazon Aurora Platform
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        • Amazon Redshift
          • About Amazon Redshift Platform
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          • About GCP MySQL Platform
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          • Setup Manual
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          • About Magento Connector
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        • Bigcommerce
        • BigCommerce v2
          • About BigCommerce Platform
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        • Bol Retail v2
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        • Capillary Martjack
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          • About Kaufland Connector
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          • About Keepa Connector
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        • Loopreturns
          • Release Notes
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          • About Mercado Libre Connector
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          • Access tokens for Shopify
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          • About Email Attachments Connector
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          • About Goflow Connector
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          • About Rippling Connector
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        • PayPal
          • About PayPal Connector
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          • About Razorpay Platform
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          • About Braintree Platform
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          • About Infusionsoft Platform
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          • About Shiprocket Platform
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          • Release Notes
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          • About SkuVault Connector
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        • Smartrr v2
          • About Smartrr Platform
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          • About Stamped.io Platform
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        • Zendesk Chat
        • Zendesk ETL
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        • Zoho CRM
          • Release Notes
        • ZohoDesk
          • Release Notes
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          • About Alchemer Platform
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        • Fairing
          • About Fairing Connector
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        • Survicate
          • About Survicate Connector
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          • How to Integrate Survicate with Daton
          • Schema Information
      • Shipping Platforms
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        • Dear
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        • Ohi
          • About Ohi Connector
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        • ShipBob
          • About ShipBob Connector
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          • How to Integrate ShipBob with Daton
          • Schema Information
      • Webhooks
    • Destinations
      • Amazon RDS PostgreSQL
        • Amazon RDS for PostgreSQL Integration with Daton
        • How to Set up RDS PostgreSQL Destination in Daton
      • Amazon RDS MySQL
        • About Integrating Amazon RDS for MySQL database with Daton
        • How to Set up RDS MySQL Destination in Daton
      • Amazon Redshift
        • Querying Daton created tables on RedShift
        • Release Notes
      • Amazon S3
        • Release Notes
      • Azure One Lake
        • About Azure One Lake as a connector in Daton
        • How to Set up an Azure One Lake Database for Integrating with Daton
        • How to Integrate your Azure One Lake Database as a Destination in Daton
      • Azure Data Lake Storage
        • About Azure Data Lake Storage as a connector in Daton
        • How to Set up an Azure Data Lake Storage for Integrating with Daton
        • How to Integrate Your Azure Data Lake Storage Database as a Destination in Daton
      • GCP PostgreSQL
        • About Google Cloud SQL for PostgreSQL Database with Daton
        • How to Set up GCP PostgreSQL Destination in Daton
      • Google BigQuery
        • Release Notes
      • GCS
      • MySQL
        • About Integrating MySQL with Daton
        • How to Set up a MySQL Database for Integrating with Daton
        • How to Set up Your MySQL Database as a Destination in Daton
      • Oracle Autonomous Data Warehouse
      • Snowflake
        • Release Notes
  • FAQs and Troubleshooting
    • Connector permissions and API Keys
      • Access tokens for Shopify
      • Amazon Ads Permissions
      • Where to find my Amazon MWS Merchant Token and Auth Token
      • How to create BigCommerce API Account and generate Client Id, Client Secret and Access tokens
      • How to create Client credentials for Bol Retail
      • How to create Developer application for Mercado Libre
      • How to create API Keys for SendGrid
      • Where to find API Keys for Freshsales
      • Where to find API Keys for Freshdesk
      • How to create REST API Keys for NewRelic
      • How to create API Keys for Chargebee
      • How to generate Access Token for Calendly
      • How to obtain Klaviyo API Key
      • Where to find API Keys for RazorPay
      • How to create API Keys for PushEngage
      • How to create Criteo API User and generate Client Id and Client Secret
      • How to find site-id/domain and create WooCommerce Consumer Key and Secret
    • Authentication Failure while connecting Database using SSH tunnel
    • Common Errors and Resolution
    • FAQs
      • How to get access to FB Ads Business Manager?
      • How to get access to Google Analytics?
      • Querying Daton created child tables for nested data
      • Google Analytics - FAQs
      • How does Lite Plan Work?
      • How do I upgrade my subscription?
      • How does loading behaviour impact billing?
      • What are the tables highlighted with the letter "F"?
      • Amazon Advertising FAQs
      • Amazon Business and Inventory Reports FAQs
      • Why don't I see my data?
      • How exactly do Business Reports work in Daton?
      • Steps to upload your own ASIN and SKU file in Amazon SP connectors
      • What are 'FATAL' and 'CANCELLED' report statuses in Amazon Selling Partner?
      • How to setup Google BigQuery Project
      • Amazon Selling Partner, Vendor Central - Access to resource denied error.
      • VendorSalesReportByManufacturing showing a FATAL report status?
      • How to Enable SSH Tunneling during a Database Source Authentication?
  • New Subscription Plans and Billing
    • Subscription Plans Overview
    • Find Your Perfect Data Integration Fit - Growth and Enterprise Plans Explored
    • Daton's Subscriptions Dashboard: Harness the Power of Your Data
    • How to Select and Subscribe to a Daton Subscription Plan?
    • Subscription Plan Upgrade and Downgrade
    • Changing Billing Cycle
  • Product Insights: Report, Roadmap, and Release Notes
    • Introduction to Product Insights
    • 2023 Recap and 2024 Roadmap
    • Release Notes
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  • Snapshot
  • Integrate Zendesk with Daton
  • Workflow
  • Zendesk Data

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  1. Connectors
  2. Data Sources
  3. SaaS Integrations

Zendesk ETL

Zendesk ETL connector for data replication

Snapshot

Features

Details

Release Status

Released

Source API Version

Table Selection

Yes

Column Selection

Yes

Edit Integration

Yes

Replication Type Selection

No

Authentication Parameters

Zendesk Subdomain Zendesk LoginId Zendesk Password

Replication Type

Key Based Replication

Replication Key

Date

Suggested Replication Frequency

24 hrs

Tables/APIs Supported

GroupMemberships

Groups

Macros

Organizations

SatisfactionRatings

Tags

TicketComments

TicketFields

TicketForms

TicketMetrics

Tickets

Users

Integrate Zendesk with Daton

  1. Signin to Daton

  2. Select Zendesk from Integrations page

  3. Provide Integration Name, Replication Frequency, and History. Integration name would be used in creating tables for the integration and cannot be changed later

  4. Provide Zendesk Subdomain, LoginId, and Password to authorize Daton to periodically extract data from Zendesk

  5. Post successful authentication, you will be prompted to choose from the list of available tables

  6. Then select all required fields for each table

  7. Submit the integration

Workflow

  1. Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse

  2. Users would be able to edit/pause/re-activate/delete integration anytime

  3. Users can view job status and process logs from the integration details page by clicking on the integration name from the active list

Zendesk Data

GroupMemberships

Purpose: A membership links an agent to a group. Groups can have many agents, as agents can be in many groups. You can use the API to list what agents are in which groups, and reassign group members.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

url

STRING

user_id

INTEGER

group_id

INTEGER

created_at

DATETIME

updated_at

DATETIME

Groups

Purpose: Groups serve as the core element of ticket workflow; support agents are organized into Groups and tickets can be assigned to a Group only, or to an assigned agent within a Group. A ticket can never be assigned to an agent without also being assigned to a Group.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

url

STRING

name

STRING

deleted

BOOLEAN

updated_at

DATETIME

created_at

DATETIME

Macros

Purpose: A macro consists of one or more actions that modify the values of a ticket's fields. Macros are applied to tickets manually by agents. For example, you can create macros for support requests that agents can answer with a single, standard response.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

restriction

RECORD

actions

RECORD

active

BOOLEAN

description

STRING

position

INTEGER

title

STRING

url

STRING

updated_at

DATETIME

created_at

DATETIME

Organizations

Purpose: Just as agents can be segmented into groups in Zendesk Support, your customers (end-users) can be segmented into organizations. You can manually assign customers to an organization or automatically assign them to an organization by their email address domain. Organizations can be used in business rules to route tickets to groups of agents or to send email notifications.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

domain_names

RECORD

external_id

STRING

group_id

INTEGER

name

STRING

notes

STRING

shared_tickets

BOOLEAN

shared_comments

BOOLEAN

organization_fields

STRING

url

STRING

SatisfactionRatings

Purpose: If you have enabled satisfaction ratings for your account, this end point allows you to quickly retrieve all ratings.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

updated_at

DATETIME

assignee_id

INTEGER

created_at

DATETIME

group_id

INTEGER

reason_id

INTEGER

requester_id

INTEGER

ticket_id

INTEGER

url

STRING

score

STRING

reason

STRING

comment

STRING

Tags

Purpose: You must enable the tagging of users and organizations in Zendesk Support for the API calls to work.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

name

STRING

count

INTEGER

ticket_audits id | INTEGER author_id | INTEGER ticket_id | INTEGER metadata | RECORD events | RECORD via | RECORD

TicketComments

Purpose: Ticket comments represent the conversation between requesters, collaborators, and agents. Comments can be public or private.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

created_at

STRING

body

STRING

html_body

STRING

plain_body

STRING

public

BOOLEAN

audit_id

INTEGER

author_id

INTEGER

attachments

RECORD

viasourcerel

STRING

via__channel

STRING

TicketFields

Purpose: Zendesk Support allows admins to customize the fields displayed on the ticket form. Basic text fields as well as customizable dropdown and number fields are available. You can customize The visibility of these fields for end users in the admin interface.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

created_at

STRING

updated_at

STRING

title_in_portal

STRING

visible_in_portal

BOOLEAN

collapsed_for_agents

BOOLEAN

regexp_for_validation

STRING

title

STRING

position

INTEGER

type

STRING

editable_in_portal

BOOLEAN

raw_title_in_portal

STRING

tag

STRING

removable

BOOLEAN

active

BOOLEAN

url

STRING

raw_title

STRING

required

BOOLEAN

description

STRING

raw_description

STRING

agent_description

STRING

required_in_portal

STRING

custom_field_options

RECORD

TicketForms

Purpose: Returns a list of all ticket forms for your account if accessed as an admin or agent. End users will only see the list of ticket forms that are marked 'end_user_visible'.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

updated_at

STRING

created_at

STRING

name

STRING

raw_name

STRING

display_name

STRING

raw_display_name

STRING

url

STRING

position

INTEGER

active

BOOLEAN

default

BOOLEAN

end_user_available

BOOLEAN

in_all_brands

BOOLEAN

ticket_field_ids

RECORD

restricted_brand_ids

RECORD

TicketMetrics

Purpose: Returns a list of tickets with their metrics. Tickets are ordered chronologically by created date, from newest to oldest. The last ticket listed may not be the absolute oldest ticket in your account due to ticket archiving.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

updated_at

STRING

group_stations

INTEGER

assignee_stations

INTEGER

created_at

STRING

reopens

INTEGER

replies

INTEGER

assignee_updated_at

DATETIME

requester_updated_at

DATETIME

status_updated_at

DATETIME

initially_assigned_at

DATETIME

assigned_at

DATETIME

solved_at

DATETIME

latest_comment_added_at

DATETIME

reply_time_in_minutes

RECORD

first_resolution_time_in_minutes

RECORD

full_resolution_time_in_minutes

RECORD

agent_wait_time_in_minutes

RECORD

requester_wait_time_in_minutes

RECORD

on_hold_time_in_minutes

RECORD

Tickets

Purpose: Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. All tickets have a core set of properties.

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

updated_at

STRING

organization_id

INTEGER

requester_id

INTEGER

is_public

BOOLEAN

description

STRING

follower_ids

RECORD

submitter_id

INTEGER

brand_id

INTEGER

group_id

INTEGER

type

STRING

collaborator_ids

RECORD

tags

RECORD

has_incidents

BOOLEAN

created_at

STRING

raw_subject

STRING

status

STRING

custom_fields

RECORD

url

STRING

allow_channelback

BOOLEAN

due_at

STRING

followup_ids

RECORD

priority

STRING

assignee_id

INTEGER

subject

STRING

external_id

STRING

Users

Purpose: Returns all user details

Replication: Key-Based Replication

Replication Key: created_at

Fields

Name

Target Datatype

id

INTEGER

updated_at

STRING

active

BOOLEAN

alias

STRING

chat_only

BOOLEAN

custom_role_id

INTEGER

created_at

STRING

default_group_id

INTEGER

details

STRING

email

STRING

external_id

STRING

last_login_at

STRING

locale

STRING

locale_id

INTEGER

name

STRING

notes

STRING

moderator

BOOLEAN

organization_id

INTEGER

only_private_comments

BOOLEAN

phone

STRING

photo

RECORD

role

STRING

role_type

INTEGER

shared

BOOLEAN

shared_agent

BOOLEAN

shared_phone_number

BOOLEAN

signature

STRING

suspended

BOOLEAN

tags

STRING

ticket_restriction

STRING

time_zone

STRING

two_factor_auth_enabled

BOOLEAN

url

STRING

verified

BOOLEAN

user_fields

RECORD

PreviousZendesk ChatNextRelease Notes

Last updated 5 years ago

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https://developer.zendesk.com/rest_api/docs/support/group_memberships
https://developer.zendesk.com/rest_api/docs/support/groups
https://developer.zendesk.com/rest_api/docs/support/macros
https://developer.zendesk.com/rest_api/docs/support/organizations
https://developer.zendesk.com/rest_api/docs/support/satisfaction_ratings
https://developer.zendesk.com/rest_api/docs/support/tags
https://developer.zendesk.com/rest_api/docs/support/ticket_comments
https://developer.zendesk.com/rest_api/docs/support/ticket_fields
https://developer.zendesk.com/rest_api/docs/support/ticket_forms
https://developer.zendesk.com/rest_api/docs/support/ticket_metrics
https://developer.zendesk.com/rest_api/docs/support/tickets
https://developer.zendesk.com/rest_api/docs/support/users#list-users