# Gladly

### Snapshot

| **Features**                    | **Details**                                                               |
| ------------------------------- | ------------------------------------------------------------------------- |
| Release Status                  | Released                                                                  |
| Source API Version              | v1                                                                        |
| Table Selection                 | Yes                                                                       |
| Column Selection                | Yes                                                                       |
| Edit Integration                | Yes                                                                       |
| Replication Type Selection      | No                                                                        |
| Authentication Parameters       | <p>Gladly organization name<br>Gladly login email<br>Gladly API Token</p> |
| Replication Type                | <p>Full Replication<br>Key Based Replication</p>                          |
| Replication Key                 | NA                                                                        |
| Suggested Replication Frequency | 24 hrs                                                                    |

| **Tables/APIs Supported**  |                                |
| -------------------------- | ------------------------------ |
| Agents                     | Customers                      |
| Conversations              | Topics                         |
| Teams                      | Conversation Timestamps Report |
| Conversation Export Report | Contact Export Report          |
| Agent Duration Report      | Agent Summary Report           |

### Integrate Gladly with Daton

1. Sign in to Daton
2. Select Gladly from the integrations page
3. Provide Integration Name Replication Frequency and History. The integration name would be used in creating tables for the integration and cannot be changed later
4. Provide your Gladly organization name, login email, API Token to authorize Daton to periodically extract data from Gladly.
5. Post successful authentication you will be prompted to choose from the list of available tables
6. <mark style="color:red;">**NOTE**</mark>**: Conversation and Customer table is dependent on ContactExportReport. Hence, it is necessary to select ContactExportReport table if Customers or Conversations table are selected.**&#x20;
7. Then select all required fields for each table
8. Submit the integration