Integrate Gladly with Daton

  1. Sign in to Daton

  2. Select Gladly from the integrations page

  3. Provide Integration Name Replication Frequency and History. The integration name would be used in creating tables for the integration and cannot be changed later

  4. Provide your Gladly organization name, login email, API Token to authorize Daton to periodically extract data from Gladly.

  5. Post successful authentication you will be prompted to choose from the list of available tables

  6. NOTE: Conversation and Customer table is dependent on ContactExportReport. Hence, it is necessary to select ContactExportReport table if Customers or Conversations table are selected.

  7. Then select all required fields for each table

  8. Submit the integration

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