Gladly
Features | Details |
Release Status | Released |
Source API Version | v1 |
Table Selection | Yes |
Column Selection | Yes |
Edit Integration | Yes |
Replication Type Selection | No |
Authentication Parameters | Gladly organization name
Gladly login email
Gladly API Token |
Replication Type | Full Replication
Key Based Replication |
Replication Key | NA |
Suggested Replication Frequency | 24 hrs |
Tables/APIs Supported | |
Agents | Customers |
Conversations | Topics |
Teams | Conversation Timestamps Report |
Conversation Export Report | Contact Export Report |
Agent Duration Report | Agent Summary Report |
- 1.Sign in to Daton
- 2.Select Gladly from the integrations page
- 3.Provide Integration Name Replication Frequency and History. The integration name would be used in creating tables for the integration and cannot be changed later
- 4.Provide your Gladly organization name, login email, API Token to authorize Daton to periodically extract data from Gladly.
- 5.Post successful authentication you will be prompted to choose from the list of available tables
- 6.NOTE: Conversation and Customer table is dependent on ContactExportReport. Hence, it is necessary to select ContactExportReport table if Customers or Conversations table are selected.
- 7.Then select all required fields for each table
- 8.Submit the integration
Last modified 6mo ago