Gladly

Snapshot

Features	Details
Release Status	Released
Source API Version	v1
Table Selection	Yes
Column Selection	Yes
Edit Integration	Yes
Replication Type Selection	No
Authentication Parameters	Gladly organization name Gladly login email Gladly API Token
Replication Type	Full Replication Key Based Replication
Replication Key	NA
Suggested Replication Frequency	24 hrs

Tables/APIs Supported
Agents	Customers
Conversations	Topics
Teams	Conversation Timestamps Report
Conversation Export Report	Contact Export Report
Agent Duration Report	Agent Summary Report

Integrate Gladly with Daton

1. Sign in to Daton

2. Select Gladly from the integrations page

3. Provide Integration Name Replication Frequency and History. The integration name would be used in creating tables for the integration and cannot be changed later

4. Provide your Gladly organization name, login email, API Token to authorize Daton to periodically extract data from Gladly.

5. Post successful authentication you will be prompted to choose from the list of available tables

6. NOTE: Conversation and Customer table is dependent on ContactExportReport. Hence, it is necessary to select ContactExportReport table if Customers or Conversations table are selected.

7. Then select all required fields for each table

8. Submit the integration