Schema Information
This subtopic provides a structured reference to assist you in working with Daton's HelpScout connector and the associated fields and tables.
Tables/APIs
The following is the list of tables or APIs associated with the HelpScout connector:
ChatReport
Retrieves detailed reports and analytics related to chat interactions, helping to analyze chat performance and trends. For more information, see ChatReport.
This table in Daton doesn't support any primary key.
Fields
CompanyOverallReport
Provides an overview of the overall performance and metrics across the entire company or organization. For more information, see CompanyOverallReport.
Fields
ConversationDrilldownReport
Offers in-depth insights into specific conversations, allowing a closer examination of communication details. For more information, see ConversationDrilldownReport.
Fields
ConversationThreads
Retrieves threads of conversations, enabling a comprehensive view of interactions and discussions. For more information, see ConversationThreads.
Fields
Conversations
Allows access to data and details of various conversations, facilitating management and analysis. For more information, see Conversations.
Fields
Customers
Provides information about customers using the platform, aiding in customer relationship management. For more information, see Customers.
Fields
DocsOverallReport
Offers an overview of documentation performance and analytics, helping to improve user support. For more information, see DocsOverallReport.
This table in Daton doesn't support any primary key.
Fields
EmailReport
Retrieves data and insights from email communications, assisting in email performance assessment. For more information, see EmailReport.
This table in Daton doesn't support any primary key.
Fields
HappinessRatingsReport
Provides reports on customer happiness ratings and feedback, aiding in user satisfaction analysis. For more information, see HappinessRatingsReport.
Fields
Mailbox
Enables access to mailbox data, assisting in managing and organizing communication channels. For more information, see Mailbox.
Fields
PhoneReport
Retrieves reports and data from phone interactions, facilitating analysis of call performance. For more information, see PhoneReport.
Fields
ProductivityOverallReport
Offers an overview of productivity metrics and trends across the Help Scout account. For more infomation, see ProductivityOverallReport.
This table in Daton doesn't support any primary key.
Fields
Tags
Provides information about tags and their usage, aiding in categorization and organization. For more information, see Tags.
Fields
Teams
Offers data about teams within the organization, assisting in team management. For more information, see Teams.
Fields
UserHappinessReport
Provides reports on user happiness ratings and feedback, aiding in user satisfaction assessment. For more information, see UserHappinessReport.
Fields
UserOverallReport
Offers an overview of user performance and metrics, helping to analyze user engagement. For more information, see UserOverallReport.
Fields
Users
Lists all user types for a Help Scout account. For more information, Users.
Fields
Workflows
Workflows API lists workflows associated with specified mailbox Id. For more information, Workflows.
Fields
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