Release Notes
Gladly Connector
Last updated
Gladly Connector
The tables Conversations and Customers; previously these two tables used to fetch only 24 hrs data. In the current update, these tables have been modified to fetch historic data as well.
The objective is to provide users with a variety of configurable reports to analyze the data and make recommendations for future improvements (if required).
The following reports have been added to the Gladly Connector:
Conversation Timestamps Report
Conversation Export Report
Contact Export Report
Agent Duration Report
Agent Summary Report
Tables added:
Agents
Customers
Conversations
Topics
Teams
Read more about Gladly here.
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