Release Notes

Gladly Connector

March 2023

The tables Conversations and Customers; previously these two tables used to fetch only 24 hrs data. In the current update, these tables have been modified to fetch historic data as well.

The objective is to provide users with a variety of configurable reports to analyze the data and make recommendations for future improvements (if required).

February 2023

The following reports have been added to the Gladly Connector:

• Conversation Timestamps Report

• Conversation Export Report

• Contact Export Report

• Agent Duration Report

• Agent Summary Report

First Introduced: November 2022

Tables added:

• Agents

• Customers

• Conversations

• Topics

• Teams

Read more about Gladly here.