# Release Notes

## March 2023

The tables `Conversations` and `Customers`; previously these two tables *used to fetch only 24 hrs data*. In the current update, these tables have been ***modified to fetch historic data*** as well.

The objective is to provide users with a variety of configurable reports to analyze the data and make recommendations for future improvements (if required).

## February 2023

The following reports have been added to the <mark style="color:green;">Gladly</mark> Connector:

* `Conversation Timestamps Report`
* `Conversation Export Report`
* `Contact Export Report`
* `Agent Duration Report`
* `Agent Summary Report`

## First Introduced: November 2022

**Tables added:** &#x20;

* `Agents`
* `Customers`
* `Conversations`
* `Topics`
* `Teams`

*Read more about <mark style="color:green;">Gladly</mark>* [*here*](https://daton-sarasanalytics.gitbook.io/daton/integrations/data-sources/saas-integrations/gladly)*.*