LiveChat
LiveChat ETL connector for data replication
Last updated
LiveChat ETL connector for data replication
Last updated
Signin to Daton
Select Livechat from Integrations page
Provide Integration Name Replication Frequency and History. Integration name would be used in creating tables for the integration and cannot be changed later
Provide your Livechat account email and Password to authorize Daton to periodically extract data from livechat.
Post successful authentication you will be prompted to choose from the list of available tables
Then select all required fields for each table
Submit the integration
Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
Users would be able to edit/pause/re-activate/delete integration anytime
Users can view job status and process logs from the integration details page by clicking on the integration name from the active list
TotalChats
Purpose: Shows how many chats occurred during a specified period.
Source API Documentation https://developers.livechatinc.com/docs/data-reporting/reports-api/#total-chats
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
ChatEngagements
Purpose: This report shows you where you get your chats from. They can come from i.e. automatic invitations manual invitations or the visitors can start the chats by themselves.
Source API Documentation https://developers.livechatinc.com/docs/data-reporting/reports-api/#chat-engagement
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
ListAllAgents
Purpose:Returns all LiveChat agents list
Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-agents
Replication: Full Replication
Replication Key: NA
Fields
ListAllCannedResponses
Purpose:Returns the list of all currently set canned responses.
Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-canned-responses
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
ListAllTags
Purpose:Returns tags from all groups.
Source API Documentation hhttps://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-tags
Replication: Full Replication
Replication Key: NA
Fields
ListAllGreetings
Purpose:Returns the list of all greetings.
Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-greetings
Replication: Full Replication
Replication Key: NA
Fields
ListAllGroups
Purpose:Returns all created groups
Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-groups
Replication: Full Replication
Replication Key: NA
Fields
Features
Details
Release Status
Released
Source API Version
v2
Table Selection
Yes
Column Selection
Yes
Edit Integration
Yes
Replication Type Selection
No
Authentication Parameters
Livechat account email Livechat password
Replication Type
Key based Replication Full Replication
Replication Key
Date
Suggested Replication Frequency
24 hrs
Tables/APIs Supported
list_all_agents
list_all_canned_responses
list_all_greetings
list_all_groups
list_all_tags
total_chats
chat_engagements
Name
TargetDatatype
date
STRING
chats
NUMERIC
missed_chats
NUMERIC
Name
Target Datatype
date
STRING
chats_from_auto_invite
NUMERIC
chats_from_manual_invite
NUMERIC
chats_from_immediate_start
NUMERIC
Name
Target Datatype
name
STRING
permission
STRING
avatar
STRING
login
STRING
is_bot
BOOLEAN
group_ids
STRING
status
STRING
Name
Target Datatype
id
NUMERIC
group
NUMERIC
text
STRING
modification_date
NUMERIC
tags
STRING
Name
Target Datatype
name
STRING
author
STRING
creation_date
NUMERIC
count
RECORD
group
NUMERIC
Name
Target Datatype
id
NUMERIC
active
BOOLEAN
name
STRING
group
NUMERIC
rules
RECORD
properties
RECORD
Name
Target Datatype
id
NUMERIC
name
STRING
language
STRING
status
STRING