LiveChat

LiveChat ETL connector for data replication

Snapshot

Integrate Livechat with Daton

Signin to Daton
Select Livechat from Integrations page
Provide Integration Name Replication Frequency and History. Integration name would be used in creating tables for the integration and cannot be changed later
Provide your Livechat account email and Password to authorize Daton to periodically extract data from livechat.
Post successful authentication you will be prompted to choose from the list of available tables
Then select all required fields for each table
Submit the integration

Workflow

Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
Users would be able to edit/pause/re-activate/delete integration anytime
Users can view job status and process logs from the integration details page by clicking on the integration name from the active list

LIVECHAT Data

TotalChats

Purpose: Shows how many chats occurred during a specified period.

Source API Documentation https://developers.livechatinc.com/docs/data-reporting/reports-api/#total-chats

Replication: Key-Based Replication

Replication Key: lastRunDate

Fields

ChatEngagements

Purpose: This report shows you where you get your chats from. They can come from i.e. automatic invitations manual invitations or the visitors can start the chats by themselves.

Source API Documentation https://developers.livechatinc.com/docs/data-reporting/reports-api/#chat-engagement

Replication: Key-Based Replication

Replication Key: lastRunDate

Fields

ListAllAgents

Purpose:Returns all LiveChat agents list

Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-agents

Replication: Full Replication

Replication Key: NA

Fields

ListAllCannedResponses

Purpose:Returns the list of all currently set canned responses.