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Cancelling Your Daton Subscription Plan

Cancelling your Daton subscription plan is simple and effective at the end of your current billing cycle, with guidelines to ensure a smooth process.
You can cancel your Daton subscription plan anytime, but the cancellation will take effect at the end of your current billing cycle.

How to Cancel Your Subscription Plan

Cancelling a subscription plan with Daton is a straightforward process. Here’s how you can do it:
  1. 1.
    Log in to your Daton account.
  2. 2.
    Click on the profile icon at the top right corner of your page.
  3. 3.
    In the dropdown menu, select Subscription.
  4. 4.
    In the Subscription dashboard, navigate to the Overview tab.
  5. 5.
    Click the Cancel Subscription button.
  6. 6.
    A confirmation dialog box opens. Do one of the following:
    • Click Proceed to confirm your cancellation request.
      • A Request Successful dialog box will open. This dialog box will inform you that your subscription is scheduled to be canceled at the end of your billing cycle and will display the date your billing cycle ends.
      • Click Go To Request to see the All Request table in the Request tab and your cancellation request.
    • Alternatively, click Later to cancel your cancellation request and close the dialog box.
Additional Note:
  • You can cancel your cancellation request at any time before it takes effect.
  • When you cancel your subscription plan, a Cancel button is automatically available in the All Request table of the Request tab to cancel the plan change action you have taken.
    • You can click this button to cancel your plan cancellation request.
  • The cancellation will take effect after the current billing cycle ends. You will continue to have access to Daton until your current billing cycle ends.
  • Once the current billing cycle ends, your Daton plan will be canceled automatically, and your access will be revoked.

Policies Regarding Cancellations

  • Mid-Cycle Cancellations: Cancellation can only be done at the end of the current billing cycle. Mid-cycle cancellations are not allowed.
    • All outstanding payments must be cleared before a cancellation can be processed.
  • No Immediate Effect: Cancellations are not immediate. You will continue to have access until the end of the current billing cycle. That is, cancellation is scheduled for the end of the billing cycle.
  • No Refunds for Prepaid Plans: Our policy states refunds are not provided for cancellations. This means that if you cancel your plan midway through the billing cycle, you will not receive a refund for the unused portion of the cycle.
  • Yearly Plan Cancellations: If you are on an annual plan, the service will continue until the end of the yearly cycle, even if the cancellation request is made mid-year.
  • Enterprise Plan Cancellation: For enterprise plans, specific cancellation policies may apply as per contractual agreements.
  • Scheduled Cancellations: Cancellation requests are scheduled to take effect at the end of the current billing cycle. This policy is in place to allow you to utilize the service you have already paid for.
    • Downgrades and upgrades cannot be scheduled if a cancellation is already requested and pending.
    • Cancellation requests can be canceled any time before the end of the current billing cycle.
    • All data will be deleted post-plan cancellation. You must export your data before cancellation.
In summary, a Daton billing plan can only be canceled at the end of the current billing cycle. You continue to have access until cancellation takes effect. Outstanding dues need to be cleared before cancellation.