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description: Gladly Connector
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# Release Notes

## March 2023

The tables `Conversations` and `Customers`; previously these two tables _used to fetch only 24 hrs data_. In the current update, these tables have been _**modified to fetch historic data**_ as well.

The objective is to provide users with a variety of configurable reports to analyze the data and make recommendations for future improvements (if required).

## February 2023

The following reports have been added to the <mark style="color:green;">Gladly</mark> Connector:

* `Conversation Timestamps Report`
* `Conversation Export Report`
* `Contact Export Report`
* `Agent Duration Report`
* `Agent Summary Report`

## First Introduced: November 2022

**Tables added:** &#x20;

* `Agents`
* `Customers`
* `Conversations`
* `Topics`
* `Teams`

_Read more about <mark style="color:green;">Gladly</mark>_ [_here_]()_._
